Privacy policy

Privacy Policy  

This Privacy Policy describes how Ambe Fireplaces, owned and operated by Escea North America Inc. and managed by our fulfillment partner SotaFlame LLC, collects, uses, and discloses your Personal Information when you visit or make a purchase from ambefireplaces.com (the “Site”). By using this Site, you agree to the collection and use of information in accordance with this policy. 

Contact Information 

If you have questions about this privacy policy, need more information about our privacy practices, or wish to make a complaint, please contact us at: 

  • Email: Support@ambefireplaces.com 

  • Mail: 
    ATTN: Privacy Compliance Officer 
    Escea North America, Inc. 
    522 West Riverside Avenue, 
    Spokane, WA 99201, United States 

Please include your name, address, and email address in your correspondence. 

Collecting Personal Information 

When you visit the Site, we collect specific information about your device and your interaction with the Site, as well as information necessary to process your purchases. Additional information may be collected if you contact us for customer support. 

Here is the detailed information we collect and the reasons for its collection: 

  • Device and Interaction Information 

    • Purpose: To accurately load the Site for you, perform analytics to optimize our Site, and provide targeted advertising. 

    • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels. 

    • Disclosure: Shared with our processor Shopify and analytics provider Google. Advertising information is provided to Google Ads. 

    • Data Collected: Browser version, device type, IP address, time zone, cookie information, location, page views, search terms, and interaction details. 

  • Order Information 

    • Purpose: To fulfill our contract by providing products or services, processing payments, arranging shipping, providing invoices and/or order confirmations, communication, order screening for potential risk or fraud, and marketing. 

    • Source: Directly from you. 

    • Disclosure: Shared with our processor Shopify, fulfillment partner SotaFlame LLC, and chosen shipping provider. 

    • Data Collected: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number. 

Using Personal Information 

We use your Personal Information to provide our services, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you updated on new products, services, and offers. 

Sharing Personal Information 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as outlined above. For example: 

  • Shopify powers our online store. More about how Shopify uses your Personal Information can be found at Shopify's Privacy Page. 

  • Compliance with laws and regulations may require sharing your Personal Information in response to lawful requests or to protect our rights. 

  • Professional advisers such as accountants, lawyers, or other consultants may access your Personal Information to assist in our business activities. 

  • Fulfillment and shipping are handled by SotaFlame LLC, whose privacy policy is available upon request. 

Behavioral Advertising 

As described, we use your Personal Information for targeted advertising that may be of interest to you. We utilize Google Analytics for insights into how our customers use the Site, and you can opt-out of Google Analytics here. Additionally, you can opt-out of targeted advertising through: 

For general opt-out of ad services, visit the Digital Advertising Alliance’s portal at Opt-Out. 

Minors 

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that your child has provided us with Personal Information, please contact us to have the data removed. 

Your Rights 

Depending on your location, you may have rights under certain privacy laws (like the CCPA or GDPR) to access, correct, transfer, or delete your personal data that we collect. For more information or to exercise these rights, please contact us. 

Cookies 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

We use the following cookies to optimize your experience on our Site and to provide our services. 

Cookies Necessary for the Functioning of the Store 

Name 

Function 

Duration 

_ab 

Used in connection with access to admin. 

2y 

_secure_session_id 

Used in connection with navigation through a storefront. 

24h 

_shopify_country 

Used in connection with checkout. 

session 

_shopify_m 

Used for managing customer privacy settings. 

1y 

_shopify_tm 

Used for managing customer privacy settings. 

30min 

_shopify_tw 

Used for managing customer privacy settings. 

2w 

_storefront_u 

Used to facilitate updating customer account information. 

1min 

_tracking_consent 

Tracking preferences. 

1y 

c 

Used in connection with checkout. 

1y 

cart 

Used in connection with shopping cart. 

2w 

cart_currency 

Used in connection with shopping cart. 

2w 

cart_sig 

Used in connection with checkout. 

2w 

cart_ts 

Used in connection with checkout. 

2w 

cart_ver 

Used in connection with shopping cart. 

2w 

checkout 

Used in connection with checkout. 

4w 

checkout_token 

Used in connection with checkout. 

1y 

dynamic_checkout_shown_on_cart 

Used in connection with checkout. 

30min 

hide_shopify_pay_for_checkout 

Used in connection with checkout. 

session 

keep_alive 

Used in connection with buyer localization. 

2w 

master_device_id 

Used in connection with merchant login. 

2y 

previous_step 

Used in connection with checkout. 

1y 

remember_me 

Used in connection with checkout. 

1y 

secure_customer_sig 

Used in connection with customer login. 

20y 

shopify_pay 

Used in connection with checkout. 

1y 

shopify_pay_redirect 

Used in connection with checkout. 

30 minutes, 3w or 1y depending on value 

storefront_digest 

Used in connection with customer login. 

2y 

tracked_start_checkout 

Used in connection with checkout. 

1y 

checkout_one_experiment 

Used in connection with checkout. 

session 

Reporting and Analytics 

Name 

Function 

Duration 

_landing_page 

Track landing pages. 

2w 

_orig_referrer 

Track landing pages. 

2w 

_s 

Shopify analytics. 

30min 

_shopify_d 

Shopify analytics. 

session 

_shopify_s 

Shopify analytics. 

30min 

_shopify_sa_p 

Shopify analytics relating to marketing & referrals. 

30min 

_shopify_sa_t 

Shopify analytics relating to marketing & referrals. 

30min 

_shopify_y 

Shopify analytics. 

1y 

_y 

Shopify analytics. 

1y 

_shopify_evids 

Shopify analytics. 

session 

_shopify_ga 

Shopify and Google Analytics. 

session 

  

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. 

Do Not Track 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. More information about “do not track” is available at www.allaboutdnt.org. 

Changes 

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The current up-to-date version of this Privacy Policy will be readily accessible through a link on the website. YOUR USE OF THIS SITE CONSTITUTES YOUR AGREEMENT TO THIS PRIVACY POLICY AND ANY MODIFICATIONS THERETO. 

Complaints 

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority. 

 

Last updated: 03/27/2025